111 W Jackson Blvd Suite 1700
Chicago, Illinois 60604
Phone: (312) 588-1300
Chicago, Illinois 60604
Phone: (312) 588-1300
Basic Support
Basic support is included with your purchase of FirmRisk or OptionsTrader at no additional charge. Basic support service for each individual license includes:
Up to ten hours of end user training
Up to ten hours of phone and email support per month
Access to support during normal business hours: 7:00 a.m. to 5:00 p.m. CST
Enhanced Support
Enhanced support is available to supplement Basic support if you or your firm requires more extensive user training and technical assistance via phone or email. Your Enhanced Support plan for each license includes:
Extended end user training
Extended phone and email support
Phone and email support
Extended support hours